ingenious

Whether you are at your office, at home, or abroad...

Ingenious can help with specialist IT support. We can do this quickly, immediately and efficiently.

We can help right NOW if you have a problem whether you are a client or not.

Irrespective of whether you are a home or a business user we can get you up and running rapidly. We can even take payment via PayPal if you prefer.

Please call Ingenious on 0845 450 5035 or send us an email.

To access our remote support facility, please follow the instructions below

Instructions for PCs

• Internet Explorer
• Firefox
• Chrome

Internet Explorer

Click on the link and choose 'Run'

Let us know the 9 digit ID so that we can connect to your machine

Firefox

Click on the link and save the file

This goes to your downloads folder and can be run by double-clicking on the file in the downloads list

You may get a security wanring – choose 'Run'

Let us know the 9 digit ID so that we can connect to your machine

Chrome

Click on the link and save the file

You may get a security wanring – choose 'Run'

Let us know the 9 digit ID so that we can connect to your machine

Instructions for Macs

Click on the link to start the download.

Click on 'Download' to accept the warning

There should now be a shortcut to the application on the Desktop

Double-click to run it and let us know the 9 digit ID so that we can connect to your machine

Instructions for fixed install (PC/Server)

This is to be used for servers or machines where the software will run all the time in the background. Download the file in the link and run it to install the application. Accept the License Agreement, leave the password and computer name as set. The program will run in the system tray. Let us know the 9 digit ID so that we can connect to the machine

Instructions to join a presentation

This is to be used to join a presentation being given by one of our staff. Download the file in the link and run it. Fill in the meeting ID and your name.