IT Support for London & the South East
More Than Just IT Support
It is extremely hard to find a business partner with adequate experience, who isn’t just going to sell you their offerings of the latest and greatest technology.
We don’t just offer IT Support, we partner up with your business and become your very own Information and Communications Technology department. This doesn’t just mean a help desk or IT support, it means the broader picture as well. We are constantly investigating technology with the SME/SMB market in mind. We have a continuously evolving portfolio of impartial services, hardware and software offerings. We are not tied to any one product, manufacturer or supplier.
We provide instant telephone support i.e. we do not have one member of staff log a call, and another call back several hours later. The query is dealt with when we receive the call. For the more difficult cases we can (with permission) remotely take control of machines.
For any crisis situations where remote support is not an option we can be on site at most London locations within 30-45 minutes. We can also provide regular visits if required.
Location, Location, Location
Based at East Croydon, we can be in Central London in 15-20 minutes, the rest of Greater London inside an hour, most locations in the South East within 2 hours and even further afield in a short space of time. We have fast links in all directions via tram, train, and other forms of transport.
Most of the time this is irrelevant as we can carry out most IT Support or other advice/help/requests remotely. A visit is seldom necessary. We have various tools that allow us to work on you machines with you or quietly and unobtrusively in the background, whilst you continue to work.
We can connect to any machine anywhere instantly and provide immediate assistance.
We have decades of support experience on-hand to supply your company with first-rate PC and Mac support.
We also have a range of services, tools, and products to provide proactive support. If you were to get us on-board we strive to get your computers into a good state of affairs. We invest a lot of up-front time getting systems up to scratch in order to minimise future pain.
We automatically put all servers on a support system that consists of three components:
- We monitor all servers 24/7.
- We regularly patch and update all servers out of hours.
- We log into all servers every month and carry out an extensive list of maintenance and checks.
All network components are actively supported. This includes all switching, firewalls, routers, wireless access points, backup devices, attached storage, printers etc.
Instant Chat Advice/Help/Support?
In desperate need of some immediate assistance? We are on-line 9am-6pm. You may already have noticed the chat widget below. If not give it a click!
If you are too busy, simply enter your e-mail address of phone number and we’ll contact you.
Call Us! 0845 450 5035
It goes without saying – you can call us any time.
The offices are staffed 9am-6pm, and you can always leave us a message out of hours. We also have an out of hours on-call mobile that can be reached by pressing 2 then 2 again, but please only use this in an emergency.