IT Support Cost Calculator & Other Services
accessible and recoverable whilst saving your time, money and stress.
There are three important things that you cannot be without for the day-to-day running of your business:
- IT Support & Management – proactive and reactive IT support and day-to-day management of your people and systems. Three plans to choose from.
- A Regular Business & IT Review Process – included in all our IT Support and Management plans.
- Managed Security – keeping your people, data and business safe. See next tab – priced separately to complement our three plans.
Please read the notes (i) to (iv) below for details on each pricing element. You can also click on the check-lists to the right or here for an explanation of each service. Also note the FAQs section below.
IT Support Cost Calculator
(i) The per person charge covers multiple machines, tablets and mobile phones. N.B. we will need to add block hours if under 10 people.
(ii) The server charge covers 24/7/365 monitoring, remote problem resolution, proactive or on-demand server restarts, systems performance analysis & troubleshooting. Managed Security. Out of hours’ server patching/updating with whitelisting service/NOC testing. Out of hours service pack installation. Hardware and software audits. Hyper-V or VMware hosts are half-price.
(iii) N.B. Home workers or serviced offices, where there is no network as such don’t count as sites. This covers a traditional office for all printers, scanners, switches, routers, firewalls and other peripheral devices.
(iv) The MS 365 / Google / Cloud account charge is for us to manage your cloud tenancy. All aspects of user, device and data access and other management.
If you and your team are happy with your move to Ingenious at any time during the first 60 days, simply let us know, and we will refund your ENTIRE initial support investment immediately. PLUS we’ll pay you an additional £500 to say “Sorry for wasting your time”.
NO FINE-PRINT, NO QUIBBLES, NO STRINGS.
Business and IT Review
We are your strategic business partner. Our iterative ongoing process gets your business into the best possible shape and never stops.
We will save you time, money and stress. We’ll manage your IT and Cyber Security so you can get on with your day.
Expert Advice and Support
We have maintained a satisfaction score of above 98% for our Managed IT Support since our formation in 1998.
Very easy. We manage all the change-over processes behind the scenes.
We invest a significant amount of time documenting your setup and getting our Security and other tools in place. This means we have everything organised and to hand when you need us to react quickly.
Obviously the more information we can get from your or your existing provider, the better. The more we know about your systems, the better we can serve you.
IT security has become a game of cat and mouse with cyber criminals in recent years. We ensure we all stay one step ahead.
Our Managed Security is extremely comprehensive. Elements of it monitor and report any suspicious activities that could compromise your systems, running 24/7.
We are the lock, bolt, chain, and CCTV all in one secure place.
95% of our work is undertaken remotely by our fantastic support team via the helpdesk, open from 9am – 5.30pm Monday to Friday. This is the fastest and most effective way of looking after your needs.
We also encourage regular site visits; they give us a chance to speak in person and visually review your IT infrastructure. Productivity affecting IT issues can go unmentioned until the IT person ‘walks past’.
No. This is covered by all our IT Support & Management plans if they are going to use an existing machine.
Note we do charge a standard flat fee to setup a new workstation from scratch. This is detailed on the Projects tab.
We can put the same pricing system in place but will need to add either discounted block hours in advance, or invoice for extra time over an agreed allowance of hours per month. This allowance is roughly 20 minutes per person.
Not really but ultimately it is up to you. We cannot offer unlimited support to systems that are at risk of being compromised. We would need to come to a bespoke agreement. But – do you really want to run this risk?
Absolutely. We’re trying to keep things simple here but can always create a bespoke plan to fit your needs.
Yes – note the IT Support & Management charge is per person. We understand you may have one or more PC/Mac/Laptop/Tablet/Phone. This is not a problem.
You may have noticed the Managed Security has a Workstation charge; this is because some of the security elements are priced per PC so we have to pass on these charges this way.
Yes – we can do this. The difficulty here is that a lot of people use private mobile devices to access corporate data. This introduces complexities but we can secure them. This will need to be a separate charge that we can discuss.
This is work of a day or more on anything new. Any changes, moves additions etc. i.e. not supporting or maintaining anything already in place.
Our Premium and Ultimate IT Support & Management plans include small installs, moves and changes but not anything considered to be Project work.
Project work gets priced up and approved in advance – no nasty surprises.