March 28, 2023

Do you need a Managed IT Service Provider?

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Are you tired of calling in an IT professional every time your computer crashes or your software needs updating? Maybe it’s time to consider the benefits of managed IT support. These providers don’t just offer ad-hoc fixes for your technology issues but instead provide ongoing support as part of a monthly package tailored to your specific IT setup.

But who can benefit from managed IT services? It’s not just large companies with big budgets. Any business, regardless of size, can benefit if its IT infrastructure and employees require ongoing support. So, if you want to take the headache out of managing your IT, it might be time to consider a managed IT service provider.

Top Tip

Your Managed Service Provider (MSP) should possess an innate understanding of the broader industry landscape and grasp the needs of your specific organisation. Remember – a one-size-fits-all approach usually doesn’t work in IT.

What Exactly is a Managed Service Provider?

To determine if your business requires the aid of a Managed Service Provider (MSP), it’s vital to grasp what they offer and how they differ from other IT support services.

An MSP is like a knight in shining armour, a third-party organisation that collaborates with your company to supervise and maintain your computer networks, IT infrastructure, and systems from a remote location. Their role is to ensure that everything runs like a well-oiled machine, thwart errors, and keep your data safeguarded and in compliance with the official regulations.

The MSP works on a pre-agreed level of service or support, and from there on, they continuously and proactively manage your IT system. Unlike traditional helpdesk services, MSPs approach IT from a more comprehensive angle. Even so, many MSPs provide helpdesk support as part of their package.

Think of an MSP as a Sherlock Holmes to your Watson. As an external provider, an MSP will possess their own squad and technology, working in tandem with your existing IT infrastructure.

If you’re wondering whether you need managed IT support, here are the benefits you could potentially enjoy.

Save Money

Are you tired of dealing with the headaches of managing your own IT support? Let the experts take the reins! Managed service provider companies can help with tailored packages that fit your budget and needs.

Say goodbye to paying for services you don’t need and hello to a streamlined, cost-effective solution.

But that’s not all – partnering with a professional MSP can also mean a reduction in downtime and errors, leading to long-term savings for your business. Plus, with a comprehensive package, you can rest assured that your outgoing expenses are under control, with predictable monthly costs that eliminate surprises. When the pros handle it, you can watch your business thrive and focus on tasks that really matter.

Better Efficiency

By entrusting an external service provider with the task of proactively monitoring your systems from centralised data centres, you can rest assured that every aspect of your supply chain will be under constant surveillance. This means that potential issues can be nipped in the bud, leading to fewer instances of downtime throughout the production process, resulting in significant cost savings and reduced wastage.

With all your systems operating at optimal levels and a managed network overseeing all operations, your in-house team can redirect their focus towards what they do best instead of wasting time and resources trying to keep everything in check.

The benefits of operational efficiency also extend to your customer relationship management software. By letting a remotely managed services provider track and control your CRM software, you can ensure that data is collected, stored, and communicated promptly, leading to immediate order fulfilment and timely and appropriate customer communication.

Did You Know

When it comes to small businesses, almost 40% of their accounting and IT tasks are outsourced? That’s right! According to the stats, these companies are turning to external experts to handle crucial aspects of their operations.

Improved Security

Collaborating with a managed service provider can do wonders for your business’s cyber security. By tapping into their expertise and up-to-date software, you’ll be able to stay ahead of the game when it comes to protecting your valuable data. But that’s not all – with the right infrastructure in place, a managed service provider can help prevent cyber-attacks before they even happen.

With cyber threats constantly evolving, it’s understandable that many businesses are worried about data breaches and regulatory compliance. But with a managed service provider, you can rest assured that they’ll have inbuilt standards and security measures in place to reduce the risk of any major incidents.

And if the worst does happen, you’ll be prepared. A managed service provider like Ingenious can offer a secure data control system and encrypted backups to ensure that any impact on your business and customers is minimal.

That sounds great, doesn’t it? But are there cases when you do not need a managed IT service provider?

You Don’t Have The Budget

It’s no secret that MSPs can put a sizable dent in your budget. While in the long term, that almost always pays off, you must be ready to pay upfront. For smaller businesses with a tight budget, that can be a challenge. The total cost will depend on your business’s scale and technological requirements.

When you choose our services at Ingenious, you’d always get a predictable fixed monthly cost with a 3-5 year solution focus. Try our pricing calculator to find out how much our MSP services would cost.

You Already Have an IT Department

In most cases, MSPs provide help in the same tasks that in-house IT departments do. If you already have IT professionals in your company, you most likely won’t need an MSP. However, if you only get help from a specialist on-call or a tech-savvy co-worker, you should reconsider.

While this may suffice for the moment, it could spell trouble in the long run. After all, they might not be up-to-date on the latest tech trends or fully appreciate the advantages that innovative technology can bring to the table. That’s why an IT service provider can be so beneficial.

Whenever you feel that your business has outgrown your current IT provider, you should take advantage of a company that offers a full-service provider. At Ingenious, we provide not only 24/7 support and maintenance but also cloud services, Microsoft Solutions, as well as help with voice and data and procurement.

By simply outsourcing some of your IT operations, you can unlock a host of benefits that can help you save money, increase efficiency, and improve your business’s daily operations. These invaluable services can give you the time and resources to focus on strategic business initiatives that can propel your profits to new heights.

To find more tips and tricks on navigating IT for your business, check out our Insights Blog. And if you ever need help and managed IT support, contact our team.

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