Our calculators can help you understand the costs, assist with budgeting for outsourcing your IT Support and show you how much you might save in comparison to hiring a team of internal resources.
Once complete, make a note of the projected costs or send us your email address and we will send across a breakdown as well as some free IT resources.
There are two distinct types of IT Partner (or MSP):
This obviously has a massive impact on the service you receive. We are very much in the former camp.
Another factor that seriously affects pricing is how organised and mature the company is as well as how much it invests in people, systems, processes and security. The MSP must have strong cyber security, be operationally mature, and demonstrate business resilience.
Be very wary of a company that comes to you with any pricing below roughly £40 per person PCM for remote support. Quite simply, they will not be able to do it long-term, or will come in cheap, and hammer you on hidden extras.
There are no hidden costs in the below. However, this does not include things such as:
We are not the cheapest out there, but we are far from the most expensive.
We are 100% capable of giving your company the kind of service it deserves, and will come to enjoy and rely on.
Everything you could possibly need in a technology partner.
Includes…
Instant unlimited remote support from our super-caring team of highly capable techies. No bamboozling jargon, just friendly on-point help when you need it most.
NOT logging a ticket, waiting for an automated response hours or days later.
All your requests dealt with as fast as possible.
Spotting patterns in repeating issues or behaviour and dealing with the cause rather than the symptoms.
Behind-the-scenes scripting and automated remediation.
Access to our portal to create or view existing support tickets and change statuses or priority.
Plus software that runs on workstations and mobiles giving more sophisticated ticket logging, self-help, form filling.
Anything that can speed up our service to help you better.
What are your business goals and challenges? What are your IT goals?
We get under the hood of your business and help you achieve your goals and overcome your challenges.
Invaluable quarterly reviews on your terms.
What is your business strategy? What are you planning for the year coming and for 3-5 years’ time? How about longer term? How can we help you with this?
Regular meetings to discuss this and more. Reviews, strategy, planning, recommendations, budgets, deliverables and progress reports, with a clear road map for the next three years or more.
Commitment to our standard SLA and our objective to do even better.
Our SLO is double our SLA – a moot point really, as most of what we do for you is immediate anyway.
Tools that allow us to gain insights into your equipment and allow us to remote control machines for fast fixes to problems.
Monitoring PCs, Macs, Linux machines and servers and network activity around the clock.
Numerous scripts that deploy automatically or can be created to carry out maintenance tasks. These run in the background with no impact.
The core of our service to you. No two clients or systems are the same. Really thorough documented information, SOPs, procedures and more.
…of things needed to keep your business running in top shape. Things like backups, alerts, performance, licensing, processes, procedures documentation, compliance etc.
Most things can be done remotely with our sophisticated toolset but some companies still like an on-site presence now and then.
Visits can be a useful way sweeping up multiple issues and tackling things in bulk.
They can also help company moral and make your staff feel more valued in the workplace.
Onsite support visits are included in Plan 2.
Support usually covers things that already in place. It can be frustrating to receive extra charges for small installations or changes. This covers you for any non-project work needed.
To avoid disrupting your working day, we can schedule maintenance work and fixes to be carried out after your business hours.
For any support needs outside of our standard working hours (09:30 – 17:30, Monday – Friday), we can provide 24x7x365 support to all of your users.
This is especially suitable for organisations open slightly longer hours, are open 24/7 or who have members working abroad.
If you go with the Essentials plan you are already well above the security standards of ~95% of businesses out there.
We have been an industry leader in our multi-layered security offerings for years now, constantly tweaking and improving how we cover this aspect of modern technology.
You will be hard-pressed find a more thorough offering than this elsewhere.
Includes…
Operating system patching/updating.
Patching/updating of other manufacturer software.
This brings together antivirus, antimalware, and other system protection methods such as in-browser protection, identity theft protection, local firewalling, intrusion prevention and more.
Protects all outbound requests. Drive-by downloads, links in e-mails, and other scams usually trick you into connecting to external sources of damaging malware, and inadvertently bringing it in to the network.
The biggest Achilles Heel is people. We are easy targets and the trickery is increasingly crafty and ever changing. End user training and light-hearted videos teaching people how to avoid falling for the vast array of scams we are exposed to every single day.
Test emails are sent in to help teach you what to avoid and educate you if caught. Very effective in addition to the above.
Complex passwords on local as well as cloud systems with minimum length and account lock-out are another really important part of data and systems security.
Cannot overstate the importance of this – the removal of static Admin rights and credentials.
Temporary and unique just-in-time privileged accounts for cloud or local domain admin and/or automated password rotation for other accounts that must maintain standing privilege.
VPN or other forms of restricted or more secure remote access to physical or virtual networks and resources.
MS 365 only. MFA is where a person is granted access to a website or application only after successfully presenting two or more pieces of evidence (or factors) to an authentication mechanism; knowledge (something only the user knows), possession (something only the user has), and inherence (something only the user is).
All inbound and outbound email is routed through virus, malware and spam filtering systems. In addition we deploy Advanced Threat Protection (ATP) which detects some of the more nefarious threats.
Regular audits on the MS 365 back-end. Watching out for old passwords, blocked sign-ins, forwarding and other rules up to no good and more.
All mailboxes and other Microsoft 365 or G-Suite data is backed up to an independent third party to protect against data loss or ransomware encryption. N.B. Neither company protects against this!
Firmware is a mini operating system for hardware that is often overlooked has the same need to be kept up to date to avoid security weaknesses.
Securing Wifi networks. Separating corporate from guest devices, strong encryption, restricted access etc.
An ever growing list of things such as no local administrator privileges, non-standard admin credentials and following other Cyber Essentials standards, etc.
Provides complete control over user privileges, minimising security risks while ensuring productivity. Supporting a zero-trust model, it allows users to request temporary admin access for specific tasks without granting permanent rights, reducing exposure to high-level privileges.
Far more than Endpoint Protection, EDR solutions must provide the following four primary capabilities: detect security incidents, contain the incident at the endpoint, Investigate security incidents and provide remediation guidance. MXDR is a far superior product that takes it one step further with AI driven detection + a Security Operations Centre (SOC) of technicians actively monitoring, responding and remediating endpoints 24/7/365.
Signature-free ransomware detection and remediation that works alongside antivirus.
A powerful, intuitive platform to simplify threat detection and response.
Oversees which processes are permitted or restricted on a device. Quick explanation but arguably the most belt-and-braces approach to workstation security.
Continuous scanning for breaches, stolen credentials, passwords and PII on the dark web.
Everything in the Essentials Plan plus…
See Basic Multi-Factor Authentication heading. This is a superior product that can give you MFA on workstations and a long list of third party products and services.
Managing endless passwords is really tricky especially when they all need to be long as well as complex. A central password management system is the answer.
Tracking where all your devices are and remotely wiping them if lost or you suspect they have fallen into the wrong hands
This is a product that ring-fences all your activity on a machine no matter where that machine is, and securely routes all outbound traffic across the Internet to a trusted point of exit. It protects against traffic interception and other nefarious behaviour on third-party WiFi / networks.
24/7/365 network monitoring and the behaviour of all devices on it, also with a Security Operations Centre (SOC) of technicians actively monitoring, responding and remediating 24/7/365.
Tracking where all your devices are and remotely wiping them if lost or you suspect they have fallen into the wrong hands.
A complete game-changer in terms of security; nothing can run unless explicitly allowed. Not only that, nothing on the machine can make a call anything else unless allowed. This system means that nothing unknown can run on the machine and cause damage. This is a really powerful default deny system giving the ultimate protection possible.
Occasionally you will require additional services for any project work needed. This could be things such as an office move, a network infrastructure overhaul, migration to the cloud, telecoms and/or mobile devices etc. Pretty much anything technology related. We have a friendly, highly capable and competent team at your disposal.
Here is a summary of our charges for anything not considered to be ongoing maintenance and support of existing systems.
Projects | Unit | Rate |
|---|---|---|
Onsite/Remote Project Work | Per Day | £975 |
Onsite/Remote Project Work | Per Hour (2h min for onsite) | £130 |
PC Builds – Offsite Flat Rate | Unit | Rate |
|---|---|---|
PC Build – Standard (i) | Per PC (scaling discounts for >1 PCs) | £290 |
PC Build – Complex (ii) | Per PC (scaling discounts for >1 PCs) | £390 |
(i) Includes removal of bloatware, installation of MS Office, Adobe Acrobat reader, patching and updating, current Security Stack, end user configuration including printers, shipped to site ready to be plugged in. 4h time-bound. Reductions and/or per-day rate for over 3 machines.
(ii) As in 1 but also installation and configuration of additional company software e.g. BIM/CAD/CRM etc. or any other time-consuming (1.5h+) configuration items needed. Reductions and/or per-day rate for over 2 machines.
If you would like to discuss it with us, send your email or book an appointment.
If you and your team are not happy with your move to Ingenious at any time during the first 60 days,
simply let us know, and we will refund your ENTIRE initial support investment immediately.
PLUS we’ll pay you an additional £500 to say “Sorry for wasting your time”.
NO FINE-PRINT, NO QUIBBLES, NO STRINGS.
