IT Support & Management in London
The best move you will ever make. Keeping your data secure, accessible and recoverable whilst saving you time, stress and money.
Saving You Time, Stress and Money
Looking for a Managed IT Services Provider in London with a proven track record of delivering IT Support & Management to businesses? With an average customer retention of over 10 years and a >98% satisfaction score we are the right choice for you and your business.
After a new IT Support company, switching to a new IT Services provider, or looking to co-manage with in-house support? We will save you Time, Money and Stress.
Need Some Strategic Thinking?
Many technology providers successfully manage IT Support but fail to plan and strategise for your business goals and challenges. We are your very own dedicated technology advisor and business partner.
Why Choose Ingenious IT Support & Management Services
Guaranteed Response Time
If your request is critical, urgent or scheduled, we ensure our guaranteed response rate delivers the IT support you need.
98.1% Customer Satisfaction
We have maintained a satisfaction score of above 98% for our Managed IT Support since our formation in 1998.
Just 5 Minutes…
Our affordable monthly IT Support and IT Services fee is covered by saving an employee just 5 minutes of time per day!
Our IT Support Services
We provide a range of IT Support Services tailored for businesses of 10-200 employees.
Business and IT Reviews
- Quarterly strategy and planning meetings to develop a 3-to-5-year roadmap
- A process 100% driven by your business goals and challenges
- You give us insights into your business initiatives and strategic plans so we can align and help
- We listen to you and give you the tech you need in a timely way
- Belt-and-braces, multi-layered, backed up with a long list of security standards
- Proactive maintenance and security updates in the background
- Cyber Essentials standards (+ easy certification if needed)
- Puts you streets ahead of the competition
Expert Advice and Support
- Fast and dependable advice and IT Support (no answer machines)
- Unlimited access to our service desk
- Hassle-free supplier management on your behalf
- Unlimited access to our IT Support Panel ticketing app on all devices
- A seamless onboarding process
T-Space Architects love Ingenious – they recently assisted us with the move to a VOIP/ PBX phone system. The transition was one I was dreading. Our broadband was moving, as was our main line number – so if it went wrong it could go royally wrong. There was little down time, after the transition there were a couple of minor issues, which they resolved immediately. They liaised with the new service providers, purchased the required equipment and new phones.
I cannot recommend them enough. A great team! Thank you.”
Service Excellence – Our 5 Promises
We continue to refine our customer service offering to ensure we maintain flexibility to your needs and requirements. As such, we deliver a minimum 5 step service quality promise.
- Business Experience: No two businesses are the same
- Flexibility & Scalability: We adapt to where you need us
- Straight Talking: We’re good listeners and honest in our replies
- Availability: We have multiple contact points always monitored
- Innovation: We have the systems and tools to keep you safe
Whether you are partnering with a provider of managed IT support or services for the first time, or are looking to switch your IT company, we are here to make IT simple
IT Support FAQs
Absolutely! These days are long gone and we are so on it. We can do ‘IT Support’ standing on our heads and have been doing this for over 20 years.
You need a company to take away the complexity, hassle and pain of looking after all your technology needs. We are that company!
When choosing an IT Managed Service Provider (MSP), you must ask what is most important to you and how well that company fits the bill.
Being organised and proactive, ensuring issues are fixed correctly, and applying strategic planning has an invaluable and lasting impact on your business.
An MSP must be able to clearly demonstrate credibility, experience, understanding, and give you peace of mind.
95% of our work is undertaken remotely by our fantastic support team via the helpdesk, open from 9am – 5.30pm Monday to Friday. This is the fastest and most effective way of looking after your needs.
We also encourage regular site visits; they give us a chance to speak in person and visually review your IT infrastructure. Productivity affecting IT issues can go unmentioned until the IT person ‘walks past’.
IT security has become a game of cat and mouse with cyber criminals in recent years. We ensure we all stay one step ahead.
Our ‘Security Stack’ is extremely comprehensive. Elements of it monitor and report any suspicious activities that could compromise your systems, running 24/7.
We are the lock, bolt, chain, and CCTV all in one secure place.
Given the complexities involved in modern IT for businesses, we see ourselves as essential partners for companies of up to about 200 people.
This doesn’t mean you shouldn’t have your own IT expert as an employee. Many of our existing clients collaborate the daily IT requirements between us and an in-house technician.
Very easy. We manage all the change-over processes behind the scenes.
All we require is for you to complete our onboarding question sheet. The more we know about your systems, the better we can serve you.
We invest a significant amount of time documenting your setup and getting our Security Stack and other tools in place. This means we have everything organised and to hand when you need us to react quickly.