May 29, 2024

How can we help your company with IT Support?

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In the digital age, businesses increasingly rely on technology to carry out the work needed daily. Support for this technology is vital, whether a small start-up or a large enterprise. Investing in professional IT support can significantly enhance your company’s efficiency, productivity, and bottom line.

Managed IT Support

Smaller businesses don’t tend to have a dedicated position for an IT Support Technician. More work is usually needed to justify the cost and the significant associated salary. If this is the case, most companies will use outsourced technical support to obtain support for company computer systems. Outsourced company IT Support, commonly called Managed IT Support, is effectively an IT support department shared across multiple businesses.

Firms utilising outsourced company IT support will have access to a multitude of skills and knowledge from IT professionals with IT qualifications and a wealth of experience.

These professionals will be able to diagnose and fix IT problems and advise on new hardware, among other duties. This support is delivered under a fixed monthly cost, with the advantage that businesses don’t have to consider hiring, potential training and paying the salary for an IT Support Technician. 

But what should you expect from Managed IT Support, and how can we help your business with it?

What is included with Managed IT Support? 

At Ingenious, we can help your business with Managed IT support through our various services. Some of the services we provide are listed below.

Unlimited Remote Support

We will provide your business with unlimited remote support. This means we will deal with the query when we receive the call, ensuring your requests are dealt with in a timely manner.

Installations, moves and changes

Support usually covers systems already in place. It can be frustrating to receive extra charges for small installations or changes. This covers you for any non-project work of a few hours here and there. 

Out-of-hours service desk support

Outside of our regular operating hours, from 09:30 to 17:30, Monday through Friday, we offer round-the-clock support, 24 hours a day, 7 days a week, 365 days a year, to cater to all your support requirements.

This extended support service is particularly beneficial for organisations working longer hours than usual, those operating around the clock, or those with team members stationed abroad.

Strategy and planning

What is your business strategy? What are you planning for the next 3-5 years and beyond? Could we help you with this? We can hold regular Business and IT Review meetings to discuss this and more.

We can help your business with reviews, strategy, planning, recommendations, budgets, deliverables and progress reports, with a clear plan for the next three years and beyond.

Ready for our help?

Managed IT Support provided by Ingenious represents a cost-effective solution for businesses without the need to maintain an in-house IT department. With various services on offer and a wealth of experience and knowledge in the team, companies can confidently operate, knowing that their IT needs are being met efficiently and effectively. 

Allow Ingenious to help your business today.

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