Ingenious provides proactive IT support for small and medium-sized businesses across London and the South East. Since 2001, we have helped organisations of 10 to 200 people keep their systems secure, their teams productive and their data recoverable, with a service built around your business rather than a ticket queue.
Whether you are outsourcing your IT for the first time, switching from a provider that no longer meets your needs, or looking for support alongside your in-house IT team, we work as an extension of your business. We handle the day-to-day support, and we plan ahead with you so your technology keeps pace with your goals.
Thinking of changing provider? Read our guide: Thinking of Leaving Your IT Provider?
Since 2001: more than 25 years supporting London businesses
Over 98% customer satisfaction for our managed IT support
Over 50% of clients have been with us for more than 10 years
Available alongside any support plan, in Essentials and Advanced tiers.
We review significant initiatives at your business by understanding your goals and ambitions and compiling a scorecard and evaluation report.
The roadmap provides a visual timeline of recommendations that can assist with budgeting for the future.
Most support is delivered remotely, which is usually the fastest way to resolve an issue. Our tools let us diagnose and fix problems on your devices within minutes, wherever your team is working. When an onsite visit is needed, for example for hardware installations, network changes or office moves, we arrange it. Our Full Service plan includes unlimited onsite support, while onsite work under our Unlimited Remote Support plan is charged at our standard project rates.
Absolutely! These days are long gone, and we are so on it. We can do ‘IT Support’ standing on our heads and have been doing this for over 20 years.
You need a company to take away the complexity, hassle and pain of looking after all your technology needs. We are that company!
When choosing an IT Managed Service Provider (MSP), you must ask what is most important to you and how well that company fits the bill.
Being organised and proactive, ensuring issues are fixed correctly, and applying strategic planning has an invaluable and lasting impact on your business.
An MSP must be able to clearly demonstrate credibility, experience, understanding, and give you peace of mind.
IT security has become a game of cat and mouse with cyber criminals in recent years. We ensure we all stay one step ahead.
Our ‘Security Stack’ is extremely comprehensive. Elements of it monitor and report any suspicious activities that could compromise your systems, running 24/7.
We are the lock, bolt, chain, and CCTV all in one secure place.
Given the complexities involved in modern IT for businesses, we see ourselves as essential partners for companies of up to about 200 people.
This doesn’t mean you shouldn’t have your own IT expert as an employee. Many of our existing clients collaborate the daily IT requirements between us and an in-house technician.
Very easy. We manage all the change-over processes behind the scenes.
All we require is for you to complete our onboarding question sheet. The more we know about your systems, the better we can serve you.
We invest a significant amount of time documenting your setup and getting our Security Stack and other tools in place. This means we have everything organised and to hand when you need us to react quickly.