Ingenious provides proactive IT support for small and medium-sized businesses across London and the South East. Since 2001, we have helped organisations of 10 to 200 people keep their systems secure, their teams productive and their data recoverable, with a service built around your business rather than a ticket queue.
Whether you are outsourcing your IT for the first time, switching from a provider that no longer meets your needs, or looking for support alongside your in-house IT team, we work as an extension of your business. We handle the day-to-day support, and we plan ahead with you so your technology keeps pace with your goals.
Thinking of changing provider? Read our guide: Thinking of Leaving Your IT Provider?
Since 2001
2026
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Since 2001: more than 25 years supporting London businesses
Over 98% customer satisfaction for our managed IT support
Over 50% of clients have been with us for more than 10 years
What’s Included in our Business IT Support
Unlimited, Proactive Support
- Speak to a real person, not an answering machine
- Unlimited access to our service desk, 9:00 to 17:30, Monday to Friday
- 24/7 monitoring that spots and fixes problems before they affect your team
- A support app for logging and tracking requests from any device
- Supplier management on your behalf, giving you one point of contact for your technology
- A structured onboarding process that makes switching provider straightforward
Quarterly Business & IT Reviews
- Regular reviews focused on your business goals and challenges, not just your technology
- A 3 to 5 year technology roadmap to support planning and budgeting
- Clear, prioritised recommendations, explained without jargon
Add Managed Security
Available alongside any support plan, in Essentials and Advanced tiers.
- Multi-layered protection across your devices, email and cloud accounts
- Automated patching and security updates, running in the background
- Independent backup of your Microsoft 365 or Google Workspace data
- Security awareness training and phishing simulations for your team
- Security standards aligned to Cyber Essentials, with support to achieve certification
Achieve your business goals with a
strategic Business & IT Review
Collaborating and communicating with you ensures your technology is fit for purpose and can scale and adapt quickly.
What to expect with a Business & IT Review
Company and IT Strategic Review
We review significant initiatives at your business by understanding your goals and ambitions and compiling a scorecard and evaluation report.
Recommendations
An IT scorecard provides recommendations that help you achieve your business and IT goals by overcoming challenges.
Actionable Roadmap
The roadmap provides a visual timeline of recommendations that can assist with budgeting for the future.
Get an online quote in just 3 steps
1
Enter your business IT information.
2
Get an instant online estimation.
3
If you like what you see, arrange a call with us.
FAQs
Do you need to be onsite, or can our IT be managed remotely?
I need so much more than break/fix support - can Ingenious help?
How should I choose the right Managed IT Service Provider for my business?
How will I know my IT infrastructure is secure?
Are Managed Service Providers essential or can we manage it ourselves?
How easy is it to switch IT providers?
Do you need to be onsite, or can our IT be managed remotely?
Most support is delivered remotely, which is usually the fastest way to resolve an issue. Our tools let us diagnose and fix problems on your devices within minutes, wherever your team is working. When an onsite visit is needed, for example for hardware installations, network changes or office moves, we arrange it. Our Full Service plan includes unlimited onsite support, while onsite work under our Unlimited Remote Support plan is charged at our standard project rates.
I need so much more than break/fix support - can Ingenious help?
Absolutely! These days are long gone, and we are so on it. We can do ‘IT Support’ standing on our heads and have been doing this for over 20 years.
You need a company to take away the complexity, hassle and pain of looking after all your technology needs. We are that company!
How should I choose the right Managed IT Service Provider for my business?
When choosing an IT Managed Service Provider (MSP), you must ask what is most important to you and how well that company fits the bill.
Being organised and proactive, ensuring issues are fixed correctly, and applying strategic planning has an invaluable and lasting impact on your business.
An MSP must be able to clearly demonstrate credibility, experience, understanding, and give you peace of mind.
How will I know my IT infrastructure is secure?
IT security has become a game of cat and mouse with cyber criminals in recent years. We ensure we all stay one step ahead.
Our ‘Security Stack’ is extremely comprehensive. Elements of it monitor and report any suspicious activities that could compromise your systems, running 24/7.
We are the lock, bolt, chain, and CCTV all in one secure place.
Are Managed Service Providers essential or can we manage it ourselves?
Given the complexities involved in modern IT for businesses, we see ourselves as essential partners for companies of up to about 200 people.
This doesn’t mean you shouldn’t have your own IT expert as an employee. Many of our existing clients collaborate the daily IT requirements between us and an in-house technician.
How easy is it to switch IT providers?
Very easy. We manage all the change-over processes behind the scenes.
All we require is for you to complete our onboarding question sheet. The more we know about your systems, the better we can serve you.
We invest a significant amount of time documenting your setup and getting our Security Stack and other tools in place. This means we have everything organised and to hand when you need us to react quickly.
Don't just take our word for it, see what our customers think on Google reviews.
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